Refund-cancellation

Refund and Cancellation Policy

At OnlineConsumerComplaint.com, we strive to provide transparent, fair, and effective services to our users. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations may be requested and processed. By using our services, you agree to the terms stated herein.

 

1. General Terms

1.1. OnlineConsumerComplaint.com provides a platform for users to submit and manage complaints. We charge a fee for processing and managing complaints, as well as for any additional premium services.
1.2. Once a complaint has been submitted and the payment is processed, our team begins working on the case. Therefore, certain refund and cancellation restrictions apply.

 

2. Refund Policy

2.1. Eligibility for Refunds

  • Refunds will only be considered under the following conditions:
    a) If there is a technical error on our platform that results in non-delivery of the service.
    b) If the service requested was not initiated within the stipulated timeframe.
    c) If the user cancels the service before any action has been taken by our team.

2.2. Non-Refundable Scenarios

  • Refunds will not be provided in the following cases:
    a) Once the complaint has been assigned to the concerned lawyer and initial work has commenced.
    b) For dissatisfaction due to the outcome of the complaint resolution process, as results may vary depending on the case specifics.
    c) If false or incomplete information was provided during the submission of the complaint.
    d) For premium services already delivered or under execution.

2.3. Refund Processing

  • Refund requests must be submitted via email at info@onlineconsumercomplaint.com within 7 days of payment.
  • Once the refund request is approved, the amount will be processed within 10-15 business days.
  • Refunds will be issued to the original payment method.

3. Cancellation Policy

3.1. Users may request to cancel their service by contacting us at info@onlineconsumercomplaint.com.
3.2. Cancellations will only be accepted if the request is made before the complaint processing begins. Once our team has started working on your complaint, cancellations will not be processed.
3.3. For subscription-based services, users must cancel at least 7 days before the renewal date to avoid being charged for the next billing cycle.

4. Contact Information

For any refund or cancellation queries, please contact us at:

5. Amendments

OnlineConsumerComplaint.com reserves the right to amend or update this Refund and Cancellation Policy at its sole discretion. Any changes will be effective immediately upon being posted on our website.

Thank you for choosing OnlineConsumerComplaint.com. We are committed to serving you with integrity and excellence.