As an airline passenger, you are protected under:

• DGCA Civil Aviation Requirements (CAR): Ensures compensation for delays, cancellations, and denied boarding.
• Montreal Convention: Governs international flights, providing compensation for baggage loss, delays, and cancellations.
• Carriage by Air Act, 1972: Covers compensation for domestic flight-related issues like lost baggage and delays.

Common issues include:

• Flight cancellations without notice
• Delayed flights
• Lost or damaged baggage
• Refund disputes
• Denied boarding due to overbooking
• Poor customer service

Yes, our platform assists in filing complaints with DGCA for issues like flight delays, cancellations, or refund disputes. We ensure your grievance is submitted correctly and provide follow-up support.

The Directorate General of Civil Aviation (DGCA) regulates airline operations in India and ensures airlines comply with passenger rights. They address complaints related to cancellations, delays, overbooking, and baggage issues.

If your flight is canceled, you are entitled to:

• A full refund or alternate travel arrangements under DGCA rules.
• Compensation for international flights under the Montreal Convention.

File a complaint on www.onlineconsumercomplaint.com to claim your rights.

A significant majority of consumers attempt to resolve their issues independently before reaching out to customer support. Centralizing and systematically organizing responses to frequently asked questions enhances the customer experience by enabling users to access accurate information efficiently, reducing the need for live agent intervention.

•  An FAQ pages acts a source of truth for your product or service, and allows customers to increase their knowledge of your company’s policies, product capabilities, etc.