Privacy Policy
Effective Date: December 12, 2024
Online Consumer Complaint (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, services, and platform to connect with lawyers for resolving consumer complaints. Our practices are designed to comply with Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Personal Data Protection Bill, 2019 (if applicable).
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information:
- Name, contact details (email address, phone number), and other identifying information.
- Case-related details you voluntarily share when submitting a query or request.
1.2 Sensitive Personal Data or Information (SPDI):
- Your sensitive data such as financial information, legal documents, or any other data related to your complaint.
- This information is collected only with your explicit consent and is protected under Indian law.
1.3 Non-Personal Information:
- Browser type, operating system, and other technical details.
- IP address, location, and usage patterns collected via cookies and analytics tools.
1.4 Communication Data:
- Any information shared in emails, chats, or calls between you and our platform or associated lawyers.
2. How We Use Your Information
We use your information to:
- Provide and improve our services, including matching you with lawyers best suited to your needs.
- Communicate with you about your inquiries, complaints, or service updates.
- Analyze and enhance user experience through website improvements and personalization.
- Comply with legal obligations, including requirements under Indian law, or protect our legal rights.
3. Sharing Your Information
We may share your information with:
- Lawyers: To facilitate the resolution of your complaint, relevant case details will be shared with lawyers you are matched with.
- Service Providers: Third-party vendors assisting in operations such as website hosting, data analysis, or customer support, subject to confidentiality agreements.
- Legal or Regulatory Authorities: When required to comply with applicable laws or legal processes, including the Information Technology Act, 2000 and other relevant Indian regulations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, in compliance with the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011. However, no online system can be guaranteed to be 100% secure. Please exercise caution when sharing sensitive data.
5. Your Rights
As per the Personal Data Protection Bill, 2019, and other relevant Indian laws, you have the right to:
- Access and request copies of your personal information.
- Correct or update inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal obligations.
- Withdraw consent for data processing, where applicable.
To exercise these rights, please contact us at info@onlineconsumercomplaint.com.
6. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience and navigation.
- Analyze traffic and performance metrics.
You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements, including updates to Indian privacy laws. The latest version will always be available on our website, and we encourage you to review it regularly.
9. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@onlineconsumercomplaint.com
At OCC, your privacy is our priority. We are committed to maintaining transparency and safeguarding your data in compliance with Indian laws.